Privacy Policy – Matly Creative
Last updated: 16.11.2025
1. Who is responsible for this website?
This website is operated by:
Matly Creative – sole proprietorship
Owner: Matthieu Schnegg
Location: La Chaux-de-Fonds, Switzerland
Contact:
Email: [email protected]
For all questions about privacy and data protection, you can contact us via this email.
2. What data do we collect and why?
We only collect the personal data that is necessary to run our services and communicate with you.
2.1. When you contact us
If you use the contact form or email us directly, we process:
Your name (or business name)
Your email address
The content of your message (project details, links, etc.)
Purpose:
To answer your inquiry, prepare offers, and communicate about potential or ongoing projects.
Legal basis:
Performance of a contract or pre-contractual steps; legitimate interest in responding to messages.
2.2. When you upload files
If you use our upload tools, we process:
Your business / client name
File names and technical metadata (size, type, upload time)
The content of the files themselves (video, images, audio, logos, etc.)
Basic information about how many files you sent
The files are uploaded via our own upload interface and stored in secure cloud storage (Cloudflare R2).
Purposes:
To receive your footage and assets
To edit and deliver the agreed videos or content
To organise and archive projects for a limited time (for example, if you need small changes later)
Legal basis:
Performance of a contract (providing the editing service)
Legitimate interest in organising and safeguarding project data
2.3. Technical data and server logs
When you visit our website, the web server automatically processes some technical data, such as:
IP address
Date and time of access
Pages accessed
Browser type and version
Basic device information
Purpose:
To operate the website securely, to prevent abuse, and to troubleshoot technical problems.
Legal basis:
Legitimate interest in running a secure and stable website.
3. No tracking cookies or analytics
We do not use:
Google Analytics
Meta / Facebook Pixel
Other tracking or marketing tools
If any cookies are used, they are only technically necessary (for example, security or basic session handling by the hosting environment). These are not used to track you across websites.
4. Who receives your data?
We do not sell your data. We only pass it on to third parties where necessary to provide our services or where required by law. Typical recipients are:
Hosting provider – for running this website and storing server logs
Cloud storage provider (Cloudflare R2) – for storing your uploaded files securely
Email provider – for sending and receiving communication
Project organisation tools (e.g. Trello, internal tools) – for keeping track of projects and tasks
All of these providers act as processors on our behalf or as independent controllers with their own data protection rules.
Your data may be stored on servers in Switzerland, the EU/EEA or other countries. In such cases, we choose providers that offer an adequate level of data protection through contracts and recognised safeguards.
5. How long do we keep your data?
We only keep personal data for as long as it is necessary for the purposes described above or as required by law.
In particular:
Contact / email data: kept for as long as we are in contact and, if a project arises, for the duration of the business relationship plus the retention periods required under Swiss law (for example for accounting and tax).
Project files (uploads and final edits): usually kept while the project is active and for a reasonable time afterwards (for example, to allow minor corrections or re-exports), unless you request earlier deletion or we agree on a different arrangement.
Technical logs: are generally kept only for a short period (for example a few weeks) to ensure security and troubleshooting, and then automatically deleted or anonymised.
If you ask us to delete something earlier and there is no legal obligation to keep it, we will delete it.
6. Your rights
Under Swiss data protection law (and, where applicable, the GDPR if you are in the EU/EEA), you have various rights in relation to your personal data, for example:
Right of access – to know what personal data we process about you
Right to rectification – to correct inaccurate or incomplete data
Right to erasure – to request deletion of your data where there is no legal obligation to keep it
Right to restriction of processing in certain circumstances
Right to object to processing based on legitimate interests
Right to data portability (under GDPR, in certain cases)
To exercise any of these rights, please contact us at:
[email protected]
We will respond as soon as reasonably possible and within the deadlines required by applicable law.
If you believe that your data is being processed unlawfully, you also have the right to lodge a complaint with a supervisory authority, for example:
In Switzerland: the Federal Data Protection and Information Commissioner (FDPIC)
In the EU/EEA: your local data protection authority
7. Security
We take reasonable technical and organisational measures to protect your data against loss, misuse, unauthorised access and alteration. These measures include, for example:
Use of HTTPS/TLS on the website
Restricted access to project data (only by us and, where necessary, trusted processors)
Use of reputable hosting and cloud providers
However, no system is 100% secure. If we become aware of a data breach that affects you and triggers a legal duty to inform, we will notify you in accordance with applicable law.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or technical setup. The current version is always available on this page; the “Last updated” date at the top shows when it was last changed.
If a change is significant and directly affects how your data is processed, we will highlight it more clearly (for example on the website or by email, if appropriate).
9. Questions?
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
[email protected]