Terms & Conditions
Terms & Conditions – Matly Creative
Last updated: 19.11.2025
1. Scope and Parties
These Terms & Conditions (“Terms”) apply to all services provided by:
Matly Creative – sole proprietorship
Owner: Matthieu Schnegg
Location: La Chaux-de-Fonds, Switzerland
Email: [email protected]
In these Terms, “we”, “us” and “our” refer to Matly Creative. “You” refers to the client (business or individual) who requests and/or uses our services.
By commissioning us, using our upload tools or downloading delivered files, you agree to these Terms.
2. Services
We offer video editing and post-production services, in particular for real estate agents and businesses. This may include, for example:
Editing and cutting raw footage
Color correction and basic grading
Adding text, graphics, music (if provided or licensed)
Export and delivery of final video files optimized for your platforms
We do not provide:
On-site filming or photography (we only work with footage you or third parties supply)
Legal, financial, or marketing advice beyond standard creative input
The exact scope of each project (deliverables, format, duration, platforms, etc.) is agreed individually, for example via email, proposal, or written confirmation.
3. Ordering Process
A project typically follows these steps:
Inquiry – You contact us (e.g. via our website or email) with project details.
Offer / Quote – We provide a proposal or indication of price and scope.
Confirmation – Once you confirm (in writing, e.g. by email), a binding agreement is formed.
Upload – You send us your files via our upload tool or another agreed method.
Editing – We perform the agreed editing work.
Delivery – We provide preview or final files via download links.
We reserve the right to decline projects (for example if content is illegal, violates rights, or conflicts with our values).
4. Client Responsibilities
You are responsible for:
Providing accurate information about your project and expectations
Supplying sufficient quality footage and assets (logos, text, music, branding)
Ensuring you have all necessary rights and permissions to use and share the material you upload
Ensuring that content is lawful and does not infringe third-party rights (e.g. music rights, trademarks, privacy rights of people appearing in the footage)
By sending us files, you confirm that:
You have the right to use, edit and distribute the material
Our use of the material for the project (and for portfolio use if agreed) does not violate any laws or third-party rights
If claims are made against us due to unlawful or unauthorised content you provided, you agree to indemnify us to the extent permitted by law.
5. Revisions and Changes
Unless otherwise agreed in writing:
Our offers typically include up to 2 rounds of revisions per video for reasonable changes that are consistent with the original briefing.
Additional revisions or major changes of direction (for example a new edit style, different target platform, or using different footage) may be charged separately.
We will always try to communicate clearly if requested changes go beyond the included scope and would require extra costs.
You are responsible for reviewing previews and providing feedback within a reasonable time so we can complete the project efficiently.
6. Delivery of Files
Final files are delivered digitally, typically via:
Download links from our storage (e.g. Cloudflare R2)
Another agreed method (for example WeTransfer, shared drive, etc.)
Once the files have been made available for download, the service is considered delivered.
You are responsible for:
Downloading and securely storing the delivered files
Keeping backups if you need them long term
We do not guarantee permanent availability of download links; we may remove or archive files after a reasonable period.
7. Prices, Payment and Invoices
Prices are usually quoted in EUR (euros), unless otherwise stated.
The price and payment terms for a project are agreed individually (e.g. fixed price, hourly rate, or package).
We may request a deposit or upfront payment for new clients or larger projects.
Invoices are sent electronically (e.g. by email).
Unless otherwise specified on the invoice:
Invoices are payable within 14 days of the invoice date.
We reserve the right to charge interest on late payments and/or collection costs as permitted by Swiss law.
We may pause work or withhold final delivery if invoices are significantly overdue.
8. Credit-Based Subscription Plans
Some of our services are offered as credit-based monthly plans. The details (number of credits, what each credit can be used for, and current prices) are described on the dedicated subscription page on our website.
Unless otherwise stated:
• credits are valid for the billing period only and reset each month;
• unused credits do not roll over;
• you can upgrade, downgrade or pause your plan for future periods, but this does not create a right to refunds for unused credits.
9. Ownership and Usage Rights
9.1. Raw material
You (or your licensors) remain the owner of the raw footage and assets you provide.
We do not claim ownership of your raw content.
9.2. Edited videos (final deliverables)
Once full payment has been received, you receive a usage right to the final edited videos as follows (unless otherwise agreed in writing):
A non-exclusive, worldwide, unlimited-in-time right to use the videos for your own business purposes (e.g. marketing, social media, website, property listings).
You are not permitted to:
Sell or sublicense our editing work as a standalone product to third parties, unless expressly agreed.
Misrepresent our work as created by another editor if we are publicly associated with the project.
We retain all rights to any editing techniques, presets, templates and internal workflows used to create the videos.
10. Portfolio and Self-Promotion
We love to showcase our work.
Unless you clearly object in advance or we agree otherwise in writing, you grant us the right to:
Use the final videos (or parts of them)
Use screenshots/stills and basic project descriptions (client name, type of work, non-confidential facts)
for our own portfolio and marketing, including:
Our website
Social media channels
Showreels and presentations
If a project is confidential (e.g. under NDA), please tell us clearly at the start so we can respect that and exclude it from our portfolio.
11. Cancellation and Refunds
If you cancel a project after we have already started work, we may charge for:
Work already performed (e.g. editing time, preparation, asset setup)
Any costs we have incurred specifically for your project (e.g. licensed assets, music, plugins)
As a general rule:
Deposits are non-refundable, unless we are unable to perform the agreed work for reasons within our control.
Because our work consists of custom digital services, once a project is delivered and approved, refunds are usually not possible, except where required by law.
12. Liability and Warranties
We provide our services with care and in accordance with professional standards. However, to the extent permitted by law:
We do not guarantee that our work will lead to specific business results (e.g. more views, more sales, higher rankings).
We are not liable for indirect or consequential damages, such as lost profit, loss of data, or reputational damage.
Our total liability for any claim related to a project is limited to the amount you have paid us for that specific project.
We are not responsible for:
Issues caused by platforms (e.g. compression by Instagram, YouTube, real estate portals)
Technical problems or downtime of third-party services (hosting, cloud storage, email, etc.)
Legal compliance of your use of the videos (e.g. advertising law, disclosure rules for real estate, etc.)
Nothing in these Terms limits liability where such limitation is not permitted by applicable law.
13. Data Protection
We process personal data in accordance with Swiss data protection law (and, where applicable, the GDPR). Details about how we collect, use and protect personal data can be found in our separate Privacy Policy.
By using our services, you acknowledge that you have read and understood our Privacy Policy.
14. Changes to These Terms
We may update these Terms from time to time, for example if our services, legal requirements or technical setup change.
The current version is always available on our website. The version in force at the time of your booking or project confirmation applies to that specific project, unless we expressly agree otherwise.
15. Applicable Law and Jurisdiction
These Terms and all disputes arising out of or in connection with them are governed by Swiss law, excluding conflict of law rules.
If you are a business customer, the exclusive place of jurisdiction is:
La Chaux-de-Fonds, Switzerland
If you are a consumer and mandatory consumer protection rules provide another jurisdiction, those rules apply.
16. Contact
For questions about these Terms, please contact:
Matly Creative – sole proprietorship
Email: [email protected]